Refund Policy
At Elanora, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make it right with our easy and transparent return policy.
Returns and Exchanges
Our return and exchange policy gives you 14 days from the date of delivery to request a return or exchange. To qualify:
Once we receive your return or exchange request, we’ll process it within 3 to 5 working days, ensuring a swift and smooth experience.
Important Notes
Returns and Exchanges
Our return and exchange policy gives you 14 days from the date of delivery to request a return or exchange. To qualify:
- Products must be mostly unused, with at least 90% of the perfume remaining.
- Items must be in their original condition and packaging.
Once we receive your return or exchange request, we’ll process it within 3 to 5 working days, ensuring a swift and smooth experience.
Important Notes
- Non-refundable Delivery Charges: Please note that the original delivery charges are non-refundable.
- Exchange Delivery Costs: If you wish to exchange a product, you will be responsible for any additional delivery charges.
- Damaged or Incorrect Products: If your product arrives damaged, leaking, or you receive the wrong item, we will cover all delivery costs for the return or exchange.