Terms of Service
Welcome to Elanora! By using our website and placing an order with us, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities when shopping with us.
Satisfaction Guarantee
We are committed to ensuring that you are completely satisfied with every purchase you make at Elanora. If, for any reason, you're not pleased with a product, you can return it according to our return and exchange policy.
Return and Exchange Policy
Elanora reserves the right to amend these terms and conditions at any time without prior notice. By continuing to use the website, you agree to be bound by any changes made to these terms.
If you have any questions or need further clarification on our terms, feel free to contact our customer support team.
Satisfaction Guarantee
We are committed to ensuring that you are completely satisfied with every purchase you make at Elanora. If, for any reason, you're not pleased with a product, you can return it according to our return and exchange policy.
Return and Exchange Policy
- Our return and exchange policy allows you to return or exchange products within 14 days from the date of delivery.
- To be eligible for a return or exchange, products must be mostly unused, with at least 90% of the perfume remaining in the bottle.
- Returns and exchanges are processed within 3 to 5 working days once we receive the returned item.
- Please note that delivery charges for the original order are non-refundable.
- If you wish to exchange a product, you will be responsible for any delivery charges incurred for sending the product back to us.
- For orders exceeding Rs. 5,000, we offer an exchange option only, as these orders are not eligible for a refund.
- If you receive a damaged product, a product with leakage, or an incorrect item, we will cover all delivery costs associated with returning or exchanging the product. Please contact our customer service team immediately to resolve the issue.
Elanora reserves the right to amend these terms and conditions at any time without prior notice. By continuing to use the website, you agree to be bound by any changes made to these terms.
If you have any questions or need further clarification on our terms, feel free to contact our customer support team.